Der EA Support hat geschrieben....
You are now ready to chat with Anurag.
Anurag: Thanks for contacting EA Help! My name is Anurag how may I help you?
you: Hi
you: I have a question about the Battlefield 3 premium
Anurag: Hi
Anurag: Okay.
you: I saw that it also included the DLC Back to Karkand
you: However, I already purchased Back to Karkand
you: I was wondering whether it was possible that I would get a discount on Battlefield 3 premium, since I have already purchased Back to Karkand
Anurag: May I please have your first and last name to update our database?
you: ******* ************
Anurag: ******* we understand that it seems that you already have back to karkand in your account but there is no discount available for battlefield 3 premium.
Anurag: You have to purchase it again.
you: I have to purchase it again?
you: But I already have purchased it... Don't you have like a coupon or voucher I can use to get a discount on Origin to compensate for this?
Anurag: Yes unfortunately you have to purchase it again.
Anurag: I am sorry there is no discount coupon available now.
you: I am sorry, but this doesn't completely feel legal..? The only option that EA is giving me, is to buy the same product twice?
you: Do you know whether there will be compensation / discount for Back to Karkand owners in the future?
Anurag: We understand that it seems unfair to pay the full amount for Battlefield Premium when you have already purchased Back to Karkand at its retail value. Unfortunately we cannot offer any compensation under these circumstances.
Anurag:
you: Under these circumstances? Which circumstances do you mean?
you: Also, there is no way to appeal for an Origin voucher?
Anurag: Circumstance mean if you already have back to karkand and you have to purchase it again.
Anurag: While it’s true that Battlefield Premium grants early and free access to all Battlefield 3 Expansion Packs and that customers who already own Back to Karkand have less to gain initially from the offer. Instead of saving $25 you save $10, but remember that only counts the DLC packs. You also get exclusive content with Premium that you can’t get anywhere else, like the knife, dog tags, camos, and weapon skins. For a one-time purchase you get ongoing perks like server queue priority and access to exclusive DICE content. Plus, you’re not just getting all future DLC for free, you get it two weeks early. Think of Premium like a collector’s edition when you already own some of the series, you get it anyway because it’s a nicer version of the individual pieces for a better price with extra stuff.
Anurag:
you: Very well, then I will not be buying Battlefield Premium until this issue is resolved.
you: I will be contacting Tech Support again tomorrow, hoping that this issue will be resolved.
you: Thank you for your time.
Anurag: Okay
Anurag: You can wait until if there is any other resolution for this.
you: Yes, I will do that. I think I will can wait until if there is any other resolution for this.
you: Thank you, and have a nice day.
Anurag: If you need help with anything else, please feel free to contact us anytime!
Anurag: Thank you for contacting EA. I appreciate your time. Have a great day.
EA Fucked your Wallet again
