Vorsicht - batman arkham city nicht über origin erstehen!!!
Hi,
Nach dem mir der Vorgänger gut gefallen hat und Batman Arkham City auf Steam noch 49,99€ kostet,
habe ich mich im Store von Origin umgesehen und dort das Spiel für 24,99 gesehen und gekauft, via PayPal.
Nun die Bezahlung und der Download haben völlig normal funktioniert. Doch bei der Installation soll ich meinen
Key aktivieren, der wird allerdings nicht akzeptiert. Der Key wurde korrekt eingegeben. So wie es scheint
haben alle dieses Problem die Batman Arkham City über Origin erstanden haben.
Das richtig üble ist aber wie Seitens Origin und Warner Bros. mit diesem Problem umgegangen wird. Origin
verweist auf Warner, die wiederum überhaupt nichts auf die Reihe zu kriegen scheinen.
Auf meine Anfrage hin bekam ich folgende Standartantwort:
We are confirming receipt of your email to WB Games Customer Support. Because of heavy volumes, we are experiencing longer than usual turnaround times. We are continuing to add resources to the group to meet demand and working to respond to you as quickly as possible.
If you are contacting us regarding issues with missing items or codes in your new game package, or codes not redeeming properly, a customer representative will be in touch soon to resolve this issue.
We also want to provide information regarding two potential issues that we’ve identified for Batman: Arkham City that are affecting a very small number of players.
In the first case, a player may receive a “Downloadable Content Issue” message on the main title page when there is not actually any issue with the Downloaded Content. After extensive testing, we have identified why this is happening. A software update to address this issue is in development and is expected to be released shortly. We will provide an update when we have a confirmed release date.
In the second case, a small group of players are occasionally receiving a “Downloadable Content Issue” message in the middle of normal gameplay. In some cases, this error may prevent them from progressing. After investigation, we have established that while there is an error, the message being displayed is not accurate. The correct message at that point is “Disc Read Error”. The upcoming software update will ensure the correct error message is displayed if this problem occurs.
NOTE: You will not need to do anything to receive this patch. The update will be automatically applied when you start up the game while connected to PlayStation Network or Xbox Live.
If you are receiving a "Disc Read Error" after the update, please make sure that your disc is clean and scratch-free. We also recommend installing the game to the hard drive. In many cases, this will address this issue. If the problem persists, per our Limited Warranty, we will replace the defective disc within 90 days of purchase. Proof-of-purchase will be required.
While we strive to achieve the highest levels of quality, unfortunately these issues did not show up during thousands of hours of testing. Now that they have been identified we will move quickly to address them.
We sincerely apologize for any inconvenience caused and thank you for your patience.
Best Regards,
WB Games Customer Support
Mit anderen Worten - Der Origin Invalid Code Error ist WB scheinbar nicht bekannt und mal ganz ehrlich,
dass bei einem Fehler der zum Spielabbruch führt jetzt die richtige Fehlermeldung kommt ist für mich keine
Art der Problemlösung.
Also was ist da los im Hause WB und Origin?
Hi,
Nach dem mir der Vorgänger gut gefallen hat und Batman Arkham City auf Steam noch 49,99€ kostet,
habe ich mich im Store von Origin umgesehen und dort das Spiel für 24,99 gesehen und gekauft, via PayPal.
Nun die Bezahlung und der Download haben völlig normal funktioniert. Doch bei der Installation soll ich meinen
Key aktivieren, der wird allerdings nicht akzeptiert. Der Key wurde korrekt eingegeben. So wie es scheint
haben alle dieses Problem die Batman Arkham City über Origin erstanden haben.
Das richtig üble ist aber wie Seitens Origin und Warner Bros. mit diesem Problem umgegangen wird. Origin
verweist auf Warner, die wiederum überhaupt nichts auf die Reihe zu kriegen scheinen.
Auf meine Anfrage hin bekam ich folgende Standartantwort:
We are confirming receipt of your email to WB Games Customer Support. Because of heavy volumes, we are experiencing longer than usual turnaround times. We are continuing to add resources to the group to meet demand and working to respond to you as quickly as possible.
If you are contacting us regarding issues with missing items or codes in your new game package, or codes not redeeming properly, a customer representative will be in touch soon to resolve this issue.
We also want to provide information regarding two potential issues that we’ve identified for Batman: Arkham City that are affecting a very small number of players.
In the first case, a player may receive a “Downloadable Content Issue” message on the main title page when there is not actually any issue with the Downloaded Content. After extensive testing, we have identified why this is happening. A software update to address this issue is in development and is expected to be released shortly. We will provide an update when we have a confirmed release date.
In the second case, a small group of players are occasionally receiving a “Downloadable Content Issue” message in the middle of normal gameplay. In some cases, this error may prevent them from progressing. After investigation, we have established that while there is an error, the message being displayed is not accurate. The correct message at that point is “Disc Read Error”. The upcoming software update will ensure the correct error message is displayed if this problem occurs.
NOTE: You will not need to do anything to receive this patch. The update will be automatically applied when you start up the game while connected to PlayStation Network or Xbox Live.
If you are receiving a "Disc Read Error" after the update, please make sure that your disc is clean and scratch-free. We also recommend installing the game to the hard drive. In many cases, this will address this issue. If the problem persists, per our Limited Warranty, we will replace the defective disc within 90 days of purchase. Proof-of-purchase will be required.
While we strive to achieve the highest levels of quality, unfortunately these issues did not show up during thousands of hours of testing. Now that they have been identified we will move quickly to address them.
We sincerely apologize for any inconvenience caused and thank you for your patience.
Best Regards,
WB Games Customer Support
Mit anderen Worten - Der Origin Invalid Code Error ist WB scheinbar nicht bekannt und mal ganz ehrlich,
dass bei einem Fehler der zum Spielabbruch führt jetzt die richtige Fehlermeldung kommt ist für mich keine
Art der Problemlösung.
Also was ist da los im Hause WB und Origin?
